Telecare – Supporting Integrated Health and Social Care

A method for evaluating telecare use was developed into a tool to help social care and health commissioners realise more local benefits from telecare. The evaluation method was used in 41 areas across England, covering 3,303 telecare users during the period 2010-2014. Local care managers provided key judgements about individual cases from which a set of collated data were derived and analysed.

The results suggest that telecare can help support better outcomes for people using services and for local commissioners, by reducing avoidable admissions to hospitals, supporting safe hospital discharge, deferring or avoiding admissions to care homes, and extending independent living. There were also substantial efficiency gains in some cases, both for the NHS and for social care.

An evaluation tool for independent or guided use is in preparation. Further information about this, and about the method, plus contacts for related enquiries, are available from or

The summary report in PDF format can be downloaded from the Download section.